🧭 Encounter any issues, have feature suggestions, or account questions while using eLango? We're here to provide fast, friendly help.
📮 Contact Support · Ask & Feedback
Whether you face difficulties during installation, usage, payment, or learning, please contact us via the email below.
We commit to replying within 24 hours on business days (weekends/holidays may have slight delays).
💡 When emailing, please describe the issue, your device model (iPhone/iPad), iOS version, and App version, and attach screenshots if possible — this helps us resolve it faster.
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Need to ask right away?
Send an email directly to support@tianzhi360.cn and our support team will assist you one-on-one.
📘 Frequently Asked Questions
Find quick answers here. If you still need help, feel free to contact us.
Word pronunciation is unclear or there's no sound?
Check if your device is in silent mode (side switch) and make sure media volume is turned up. Go to Settings > eLango > enable “Notifications” and “Audio”. If the issue persists, try restarting the App or reinstalling it.
App crashes / lags / content won’t load
Make sure both iOS and the App are updated to the latest version. If the problem continues, try uninstalling and reinstalling (remember to back up your data). Also send us your device model and iOS version so we can investigate and fix it.
Not memorizing words effectively? Any study tips?
We recommend using the “Smart Review” and “Immersive Reading” features to reinforce memory. The “Fun Challenges” module also helps strengthen recall. If you have more learning suggestions, we’d love to hear them!
What are the support hours?
Monday – Friday, 9:00 AM – 6:00 PM (Beijing Time). Replies may be slightly delayed on public holidays. We respond to all emails within 48 hours. For urgent issues, please mark your email subject with [URGENT].
📱 In-App: Settings → Feedback
📬 Developer contact (business / partnership inquiries via the same email; for support use support@tianzhi360.cn)